FAQS

Questions about our site

 



Prettygrafik Design does not sell any physical products such as printed images, papers or scrapbook supplies. All our products are digital and downloadable. If your payment is cleared, your order will be ready to be downloaded from your “MY ACCOUNT” page. You will also be notified by email about your order and links. Check your spam folders if you have not received links within 10 minutes.  To view your downloads click on the “MY ACOUNT” page, and then the view button of the appropriate order this will redirect you to the download page. You can then click the download now button next to the appropriate product. Links will expire in 30 days or after 15 attempts. Prettygrafik is not responsible for backing up your files after they have expired, please save copies to your computer.  

 



We collect personal information to create invoices and also for tax purposes. Your information will never be shared or sold to third party organizations. Please read our Privacy Notice.

 



We accept PayPal, and Credit Card payments (Visa, Mastercard, and American Express).
For PayPal you will be redirected to their secure site where you can login to your account and make the payment. For credit card payment you will be directed to enter your information on the next page on our secure server
(https).

 



Due to the digital nature of our products, there are NO REFUNDS on items delivered electronically.
Please read product description pages carefully to learn about what formats, sizes or how many designs you are purchasing. Once products are purchased the sale is final. If you are experiencing technical problems and cannot open the files, we will help you to receive your purchased files, please contact us
here.

 



Yes, you need to register to our site to be able to buy products, this also gives you the option to create an account and track your orders and have access to all your invoice and download links.

 



You are automatically enrolled to our newsletter when opening a new account unless you unselect the subscribe to our newsletter button. If you chose not to subscribe to us and changed your mind you can simply enter your email address in the right side bar under the subscribe to our newsletter. 

 

To unsubscribe you can simply go to the “MY ACCOUNT” button at the top of the page and select the subscribe or unsubscribe to our newsletters section from the options, and uncheck the box and then press update. You can also unsubscribe from your last newsletter by clicking the unsubscribe link at the bottom of the newsletter.

 

 

Questions about our products and policies

 



Our license options are found on each products page on the right side of the picture under the drop down menu called license. If you are going to use the product for personal/non-profit use select PERSONAL USE OR NON-PROFIT. If you are going to use the product for profit and commercial use select COMMERCIAL CREDIT REQUIRED (this requires that you credit Prettygrafik Design). If you are going to use the product for profit or commercial use but do not wish to credit us you need to select COMMERCIAL NO CREDIT REQUIRED (an additonal fee of 20$ will automatically be added when selecting this option).

 



All our artwork is created in Adobe Illustrator. Our clipart comes in vector format EPS(illustrator) as well as high quality JPG and PNG (all included with download), the files are 6 inches (15.24 cm) at their tallest or widest points. 

 

Our stamps come in high quality JPG and PNG (all included with download), the files are 6 inches (15.24 cm) at their tallest or widest points. 

 

Our digital papers come in high quality JPG and are 12x12 inches (30.48 cm)

 

All files come in a .ZIP format file which compresses the file size while retaining the quality of the work and makes for easier downloads. For more information please read the product details section of each product.

  



Each clipart and stamp folder comes with two versions of each clipart image, a JPG and a PNG format. If you have placed your image in your program and it has the white background, then you are using the JPG file. The PNG file will have a transparent background behind your image.       

 



No. You may not share or swap any of our products or add them to image collections, doing so is in direct violation of our Terms of Use and is illegal.

 



NO. You cannot re-sell any products purchased from Prettygrafik Design AS IS or altered.
Please see our
Terms of Use for more information.

 



Personal and commercial use, not for resale, image packs or scrapbook kits, also please credit our shop because we are awesome!

 



For small commercial use and personal use you can contact us here with your custom order and we will get back to you with a price quote. Please include as many details as possible.  For commercial clients please contact us through our studio website at Prettygrafik.com and we will get back to you with a quote. 

 

 

Technical questions



Please make sure that you have unzipped or extracted the files from the .ZIP folder the files come in before trying to use them in your program or software. The files will not open in any program until they have been extracted from the compressed .ZIP file. 

 



You will need an extraction program to unzip or open your files. There are many different programs available, we recommend WinZip (for PC users) or StuffIt Expander (for Mac users). If you are on a iphone or ipad you will need a free third party app to open .zip documents such as Winzip or izip.

 



Your product probably didn’t download properly. Delete the .zip file from your computer (emptying your recycle bin as well), clear your temporary internet files and try again. If you still have problems email us here.

 



If you have lost your files, due to a system crash or misplaced them, you can email us here to request a reset of your download links. Prettygrafik has a 60 day policy to keep your data. After our 60 day period Prettygrafik CANNOT GUARANTEE the reactivation of sets and only active product link’s can be reactivated. Files that have been retired from our site cannot be reactivated. It is your responsibility to back up your files to your computer and back up system.

 



Upon checkout simply enter the code in the designated box under the discount coupon section, select your method of payment and the discount will be applied to your cart in step 3 on the next page before confirming your order.

Copyright © 2017 Prettygrafik Digital Cliparts and illustrations.